Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the bengla website (https://benglabet.cam) and all services connected to it. By using bengla's services, you are considered to have agreed to the terms described in this Policy.

The purpose of this Policy is to clearly inform you how bengla collects, processes, and stores your personal information. We believe that transparency about data and user trust go hand in hand. This document has therefore been written in plain, easy-to-understand language so that you can stay aware of your rights.

This Policy should be read together with bengla's Terms and Conditions, as both documents together define the complete legal relationship between bengla and its users. In case of any conflict, the Terms and Conditions will take precedence.

This Policy is designed with users in Bangladesh in mind. All of bengla's services are exclusively for adult users — that is, users who are at least 21 years of age.

2 Types of Information Collected

bengla may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Username and password provided at account creation (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad or Rocket account number (for processing transactions)
• History of deposit and withdrawal transactions
• Balance information and records of bonus activity

2.3 Technical and Device Information

• IP address and device type
• Browser version and operating system
• Time of site access, session duration, and pages visited
• Cookies and similar tracking data

2.4 Gaming Activity Information

• History of games played, bet amounts, and results
• VIP level and points information
• Bonus claims and wagering records

2.5 Communication Information

• Records of conversations with support via live chat or email
• Details of complaints and feedback

3 How Information Is Collected

bengla collects information in the following ways:

3.1 Direct Collection

Information you provide yourself during account registration, when making a deposit or withdrawal, or when contacting support is collected directly.

3.2 Automatic Collection

When you browse bengla's website or use the app, technical and behavioural data is collected automatically through cookies, web beacons, and similar technologies. This is necessary to maintain service quality and ensure security.

3.3 Collection from Third Parties

Limited information relating to transaction confirmation may be collected from payment processors (bKash, Nagad, Rocket). However, bengla never stores complete payment account details outside of its payment partners.

4 Purpose of Using Information

bengla uses your information only for the following legitimate purposes:

• Account Management: To handle registration, verify login, recover passwords, and ensure account security.
• Identity Verification: To confirm a user's age and identity, which is essential for responsible gaming.
• Transaction Processing: To successfully complete deposit and withdrawal requests.
• Customer Support: To resolve your issues through 24/7 live chat and email support.
• Fraud Prevention: To detect unusual activity and prevent the creation of multiple accounts.
• Service Improvement: To analyse user experience and improve the gaming platform.
• Promotional Communication: To inform you about bonuses, offers, and updates, with your consent.
• Legal Obligations: To maintain records required to comply with applicable laws.

bengla does not sell your information to third parties for any purpose. Sharing of information applies only in the limited circumstances described in Section 5.

5 Disclosure of Information and Third Parties

bengla does not disclose your personal information to any third party except in the following limited circumstances:

5.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, and Rocket to complete payment processing. Game software providers (Pragmatic Play, Evolution, PG Soft, and others) may only receive anonymous data related to game sessions.

5.2 Legal Obligations

Information may be disclosed in response to a court order or a valid request from a legal authority. In such cases, bengla will attempt to notify the user in advance where possible, unless prohibited by law.

5.3 Protective Measures

Relevant information may be shared with appropriate authorities to assist in the investigation of fraud, cyber attacks, or other harmful activities.

5.4 Business Transfer

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such circumstances, bengla will send you advance notice by email.

6 Cookies and Tracking

Cookies are used on the bengla website and platform. Cookies are small data files stored on your device that help improve service quality.

6.1 Essential Cookies

These cookies are required for the basic functioning of the site. Maintaining login sessions, security verification, and saving language preferences fall under this category. Without them, the platform will not work properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the site. This information is fully anonymous and is used to improve the service.

6.3 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may affect some important features of the site. bengla does not use cookies from third-party advertising networks.

7 Data Storage and Security

bengla uses industry-standard security technology to protect your information:

• SSL Encryption: All connections to the website and app are secured with SSL/TLS encryption, so third parties cannot read your data while it is being transferred.
• Encrypted Passwords: Passwords are never stored in plain form — they are stored only after one-way encryption.
• Access Controls: Only authorised staff can access user information, and only for specific needs.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in the system.

7.1 Data Retention Period

Information for active accounts is retained until the account is closed. Even after closure, financial transaction records may be kept for a specified period as required by applicable law. bengla deletes unnecessary data at regular intervals.

7.2 Response to a Data Breach

If a data breach occurs, bengla will notify affected users by email as quickly as possible and take prompt action to limit the damage.

8 User Rights

As a bengla user, you have the following rights over your own information:

8.1 Right to Know

You can ask bengla at any time what information is stored about you and how it is being used. bengla will respond to this request within a reasonable time.

8.2 Right to Correction

If your profile contains incorrect information, you can have it corrected. Most information can be changed directly from account settings; otherwise, contact the support team.

8.3 Right to Deletion

You can request deletion of your personal information by closing your account. However, some financial records may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You can stop marketing emails or notifications at any time. Communication preferences can be changed in account settings, or a request can be made to support.

8.5 How to Submit a Request

To exercise any of the rights mentioned above, contact bengla's support team via 24/7 live chat or email. bengla provides assistance in both Bengali and English. You can find more information about account limits and self-exclusion rights in the Responsible Gaming guidelines.

9 Privacy of Minors

All of bengla's services are strictly for users aged 21 and above. bengla does not intentionally collect any personal information from minors.

Age is verified at the time of registration. If it is found that a user has opened an account using a false age, the account will be closed immediately and all information associated with that person will be deleted.

If a parent or guardian becomes aware that their minor child has opened an account on bengla, please contact the support team without delay. bengla handles such requests with the highest priority.

10 Policy Changes

bengla may update this Privacy Policy from time to time. When changes are made, the following process will be followed:

• The "Last Revised" date on this page will be updated.
• For significant changes, a notice will be sent by email to registered users.
• If you continue using the service after a change, you will be considered to have agreed to the updated policy.

It is therefore advisable to make a habit of revisiting this page periodically. To learn more about us, visit the About Us page, where bengla's mission and values are presented in detail.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact bengla's support team through the following:

• Live Chat: Website live chat option — available 24 hours, 7 days a week
• Email: [email protected]
• Language: You can contact us in Bengali or English

For common questions, visit our FAQ section, where answers to many common questions are available in one place.

This privacy policy is an integral part of using bengla's services. By using the services, you confirm that you have read this policy and understood its terms.